Frequently Asked Questions

Welcome to our FAQ page! Here, we have compiled a comprehensive list of frequently asked questions to provide you with quick and helpful answers. Whether you are a new customer or a returning one, this page is designed to address common inquiries and provide clarity on various aspects of our products and services.

We understand that navigating through different details and understanding all the nuances can sometimes be overwhelming. That's why we have created this FAQ section as a convenient resource to address your queries and provide the information you need.

Our team has carefully curated a collection of the most commonly asked questions to ensure you have easy access to accurate and up-to-date information. From product specifications and availability to ordering processes and customer support, we have covered a wide range of topics to assist you in making informed decisions.

Before reaching out to our support team, we encourage you to explore this FAQ page as your first point of reference. Chances are, you'll find answers to your questions right here. If, however, you can't find the information you are looking for, please don't hesitate to contact us directly. Our dedicated customer support team is always ready to assist you and provide personalized assistance.

We value your feedback, and we continuously update our FAQ page to address any new questions that may arise. So, bookmark this page and check back regularly for the latest information. We are committed to providing you with exceptional service and ensuring your experience with our company is smooth and satisfactory.

Thank you for choosing us as your trusted source of information. Let's dive into the frequently asked questions and find the answers you're looking for.


  • What tools will I need for installation?
    • You will need a power drill, drill bits & a screw driver. That's it!
  • Can I install this by myself?
    • The majority of the installation can be completed by yourself, however when you move the parts into place and begin stacking each section you will need an additional person. Please do not try to lift the parts into place yourself, we don't want you to damage the fireplace or worse, hurt yourself! You will also need help during install of the electric fireplace.
  • How long will it take to get my Fireplace in a Box?
    • All of our fireplaces are custom made in our shop right here in the USA. Once your order is received we sequence your order into fabrication and then send you an email to let you know when you can expect your order. The average order time is between 3 and 4 weeks.
  • What happens if my order shows up damaged?
    • If you unbox your order and you find that a piece of your order was damaged during shipment, please reach out to us and let us know within 24 hours. It is important that you notify us within this timeframe so we can let our shipping partners know. If you identify which part from your order is damaged we will promptly get a replacement piece in the mail for you.
  • What happens if I scratch the paint during assembly and installation?
    • Don't worry, we know things happen! We can send a small paint touch-up kit if needed so you can fix any minor dings or scratches.